REDEFINING THE TURNAROUND
Toussaint Louverture International Airport
1. Representation, Administration and Supervision
We will liaise with local authorities and perform all administrative functions. If requested, we will establish and maintain local procedures and norms, and effect payments on behalf of the Carrier. In addition we will supervise and coordinate the services contracted by the Carrier with third parties by continuously verifying and ensuring the availability and preparedness of their staff and equipment.
2. Passenger Services
From check-in to aircraft boarding our staff will be on hand to ensure an on-time departure and to provide support to all passengers. We will provide special equipment and specially trained personnel for assistance to unaccompanied minors, disabled passengers and deportees. We will also assist passengers when flights are delayed or cancelled. We will provide check-in positions and service counters. We will check the passengers travel documents and enter the required information in the Carrier’s and government systems. We will weigh and measure checked and unchecked baggage and collect excess baggage charges. We will manage on the Carrier’s behalf denied boarding compensations. On arrival, we will handle on the Carrier’s behalf, lost, found and damaged baggage, and upon request arrange for the delivery of delayed baggage while maintaining communication with the passengers.
3. Ramp Services
We will handle baggage in the sorting area, prepare the delivery onto the flights and supply the load control unit with the weight information. We will marshal the aircraft upon arrival and departure, provide wheelchocks and ground power. We will also provide ramp to flight deck communication, passenger steps, equipment for loading and unloading the aircraft and personnel and equipment to perform baggage delivery and pick-up at the aircraft. Upon request we will clean passenger and crew compartments, provide toilet service and rearrange cabin equipment.
4. Load Control, Communications and Flight Operations
We will issue and carry flight documents between the aircraft and the appropriate airport offices. Upon request we will prepare and issue loading instructions, weight and balance charts and loadsheets. We will also process and send all messages in connection with the services performed, maintain a file containing the above mentioned messages and provide means of communication between the ground station and the aircraft. In addition, we will, if requested, provide meteorological documentation, ensure that the flight plan is on file with local Air Traffic Control, and prepare and deliver the fuel order.
5. Cargo and Mail Services
We will provide warehouse and storage facilities and the equipment for the handling of general cargo and mail. We will take appropriate action to prevent pilfering. We will also prepare Customs documentation, obtain Customs clearance, and place under Customs control inbound and outbound cargo. We will present to Customs the cargo for physical examination. We will report irregularities to the appropriate parties, prepare the airway bill and the manifest and will make them available to the consignee or agent. We will accept, tally and assemble cargo for the flight and provide the load control unit with deadload weights.
6. Support Services
We will provide accommodation for the Carrier’s representative, provide storage space for its ULDs and will make arrangements to ensure that damage and theft are prevented. On behalf of the Carrier, we will also arrange for the transport of passengers and baggage from the airport to other agreed points. We will also liaise with the Carrier’s catering supplier and will handle requisitions made by the Carrier’s representative.
We will provide security questioning, screening and physical examination of checked and unchecked baggage, identification of passengers prior to boarding, reconciliation of boarded passengers with their baggage and offloading of baggage for passengers who fail to board the aircraft. We will also provide the screening of cargo and mail items and hold them for desired periods in secure storage. We will also control access to the aircraft and will seal and guard it if requested.